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Reclaims, cancelations, suggestions inquiries, or general information, can be reported and/or requested in the following e-mail: SCCservicioalcliente@s3caceis.com.co.
Likewise, you can contact our client service team at the following telephone number +57 601 743 42 22.
From Monday to Friday and from 8:30 to 18:00 Colombian time, except on weekends or holidays.
Our street address for courier matters:
Calle 93 A No 13-24, Office 301, Building QBO, postal code 110221, Bogotá, Colombia.
© Banco S3 CACEIS México, S.A., Institución de Banca Múltiple. – Avenida Vasco de Quiroga, No. 3900, Torre A, Piso 20, Col. Santa Fe Cuajimalpa, Alc. Cuajimalpa de Morelos, C.P. 05348, Ciudad de México.
© S3 CACEIS Brasil Distribuidora de Títulos e Valores Mobiliários, S.A.. – Rua Amador Bueno, nº 474, 1º andar, Bloco Azul, Santo Amaro, CEP: 04752-005, São Paulo – SP.
© S3 CACEIS Colombia S.A., Sociedad Fiduciaria. Calle 93A N° 13-24 Piso 3, Bogotá D.C. Bogotá, Colombia.
Dear clients and users of S3 CACEIS Colombia S.A. Trust Company
We are writing to inform you about a fraud alert that has recently emerged. We want to make it clear that S3 CACEIS Colombia has no relationship with the entity called Fidusantander, nor are we involved in the awarding of prizes or any similar activity. Our services are exclusive for legal entities, especially financial entities.
If you have received any suspicious communication or have been contacted by someone claiming to represent S3 CACEIS Colombia or any different name with NIT 901.108.765-1 in relation to prizes or any other unusual matter, we urge you to ignore it and contact us. Contact our customer service team immediately (SCCservicioalcliente@s3caceis.com.co). We will be happy to help you and provide you with the necessary guidance.
We appreciate your trust in S3 CACEIS Colombia and we reiterate our commitment to providing you with a safe and reliable service at all times.